“Keystone Capital® is an idea whose time has come,” said James R. Bowlin, Keystone’s founder and chief executive officer. “There may be two or three companies in the entire United States that offer policyholders this extraordinary advantage. Keystone is one of them.”
If Keystone’s claims staff feels that a claim should be settled, the policyholder may appeal that decision to the Claims Committee. The Committee is comprised of three members including two physician peer members. If the Claims Committee disagrees with claims staff, Keystone will not ask for settlement consent. If the Claims Committee does agree, the physician has a second opportunity to appeal to the Appellate Committee, which is again comprised of three different members including two physician peer members. Only after both Committees agree that a claim should be settled will we ask the policyholder for consent to settle.
The letter appears to be an innocuous business letter in a non-descript envelope. The text is usually passive in tone, asking you to respond to what is normally a one-page handwritten complaint by a disgruntled former patient. It would be easy to view it as a casual request to be dealt with in a casual […]
Most physicians and other medical professionals have developed “their” way of doing things over the course of their careers, and changing those practices can be difficult. However, when it comes to operating a successful, and claims-free, medical practice, uniformity is required. Effective policies and procedures are needed to ensure everyone understands what is expected of […]
If it isn’t written, it wasn’t done. Nowhere is this maxim more applicable than medical charting. However, these days documenting a visit in the usual SOAP format (Subjective, Objective, Assessment, Plan) may not be enough, as adroit plaintiffs’ attorneys fill in blanks in the charting with explanations far from your thought process, but believable […]
Keystone Mutual Insurance Company is a leading provider of medical professional liability insurance to Missouri physicians. We deliver coverage you can count on, at a fair price, with outstanding personal service and unsurpassed benefits – not offered by any other insurer.