Communication is the Key: Take Small Steps to Avoid Big Problems

Communication is the Key: Take Small Steps to Avoid Big Problems

You have surely heard it several times: patients who believe they have a good relationship with their physician are considerably less likely to sue in the event of an adverse outcome. But a physician need not spend hours with each…

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Dealing with an Adverse Event: Saying “I’m sorry” Without Admitting Fault

Adverse events are bound to occur over the course of a physician’s career. If a procedure does not go as anticipated or your patient develops an unforeseen complication, you may not know how best to address the situation with the…

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Keystone Policyholders Have Access to Free Legal Advice

Keystone Mutual Insurance Company, a leading provider of medical professional liability insurance, offers many benefits to policyholders, including free legal advice on risk management and minimizing liability. For medical professionals, a negligence or malpractice claim can have a devastating affect…

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Medical Record Documentation: Do’s and Don’ts

Contributed by Peter Spataro and Morgan Murphy, Brown & James, P.C. If your patient suffers complications and decides to file a lawsuit against you, your medical records will come under intense scrutiny. The saying goes, “hope for the best; prepare…

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The Consequences of Patients Dictating Treatment

One of the challenges for doctors is handling a wide variety of personalities – some patients are entirely trusting while others second-guess everything. The interrelationship between physician and patient is certainly affected by the personalities of both.   In some…

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From the Desk of the CEO – February Newsletter

We start 2013 better than ever, and welcome continuing our role as Missouri’s premier medical professional liability insurer. Building on our three key components of security, trust and better benefits, we experienced a 42% growth rate in 2012. Our physician…

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Informed Consent and Claim Avoidance

Many cases are won and lost on the issue of informed consent.  The procedure may have gone well, or the outcome may be perfect.  But, if the patient wasn’t aware of the risks, other treatment options, etc., (or can claim there was…

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Firing the Patient – When and How to Dismiss Problem Patients

Helping others is the nature of being a physician.  Seeing the positive and corrective results from treatment can be one of the most enjoyable aspects of medical practice.  And, the duty to treat is codified in law. Yet, the duty…

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Special Considerations for Using Drug Samples

In today’s climate of rising health insurance costs and more financial responsibility being placed on patients, many welcome free drug samples.  The patients avoid the co-pay, and frequently, get to sample a new drug that has improved features.  For these…

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From the Desk of the CEO

Since the beginning, Keystone Mutual has provided secure and trusted protection  to our policyholders, regardless of market developments.  It is times like these that show just how important it is for you to have that refuge.   In the past…

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